PLEASE NOTE THAT DUE TO HIGHER THAN NORMAL DEMAND, YOUR ORDER MAY TAKE SLIGHTLY LONGER THAN NORMAL TO ARRIVE. PLEASE REACH OUT TO OUR CUSTOMER SERVICE TEAM FOR MORE INFORMATION IF REQUIRED.
CHRISTMAS DELIVERY INFORMATION
LAST ORDER DATES FOR CHRISTMAS: 1PM 20TH DECEMBER FOR STANDARD, 1PM 22ND DECEMBER FOR NEXT DAY DELIVERY.
What are my options for delivery and how much will I be charged?
Please note that due to high volume, Standard Orders are delivered within 3-5 working days.
|Order Spend||Delivery Cost||Service and estimated delivery times|
|£19+||Free||UK Free Standard Delivery (2-3 days)|
|£0-£18.99||£3.99||UK Standard Delivery (2-3 days)|
Same day dispatch order cut off is 2 PM
Standard Delivery Information
- Our Standard Delivery is FREE for orders over £19 and costs just £3.99 for orders under £19. Standard delivery is available right across the UK, Monday to Friday.
- We use Royal Mail as our main courier and offer a tracked service with signature.
- Provided your order is placed before the cut-off times above it will be despatched the same day. Orders are delivered within 2-3 working days from despatch, however, some out of area postcodes may take longer.
- A mobile number required for every order placed. You will receive a text message from the courier confirming that your parcel is out for delivery, and also when it is delivered.
- A signature is required upon delivery so please ensure somebody is available at the address to sign for the package. You can view the signature via Royal Mail Track & Trace.
- We are taking a break from EU shipping at the moment (sorry team).
- We can ship to the US and Standard Express delivery is 2-5 days, £11.99.
What countries do you deliver to and how much will I be charged?
|Delivery Zones||Free delivery for orders over||Delivery cost||Service and estimated delivery times|
Zone 1 & 2
Belgium, Ireland, Luxembourg, Netherlands, Germany & France
|£35||£6.99||Standard Delivery (2-4 days)|
Zone 3 & 4
Andorra, Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain & Sweden
|£40||£9.99||Standard Delivery (2-4 days)|
Gibraltar, Liechtenstein, Norway & Switzerland
|£50||£11.99||Standard Delivery (2-4 days)|
|£50||£11.99||Express Delivery (2-5 days)|
|£70||£19.99||Express Delivery (2-5 days)|
China, Hong Kong & New Zealand
|£80||£24.99||Express Delivery (2-5 days)|
|£70||£19.99||Express Delivery (2-5 days)|
- We offer FREE INTERNATIONAL DELIVERY, minimum order differs per country, details can be found in the table above.
- Please note: Swisse Wellness CBD products can only be shipped to addresses in the UK and the Netherlands. PayPal currently does not permit the sale of products containing Cannabidiol (CBD) and as such payments will not be accepted via this payment method.
- We use DHL as our main courier for deliveries outside of the UK and offer a fully tracked service with signature.
- Provided your order is placed before 2 PM, we aim to despatch it from our warehouse on the same working day. If it is placed after 2 PM, we still endeavour to despatch it on the same day but cannot provide any guarantees to this extent. If your order is placed on a non-working day then it will not be shipped until the next working day.
- For any queries regarding the status of your order, please e-mail firstname.lastname@example.org
How can I return my order?
- We understand that occasionally you may change your mind or want to return an item to us. If you wish to return it to us, please send it to the below address within 14 days of delivery in its original condition e.g. kept in the original packaging, undamaged and unused.
- Please note that we cannot accept the return of items that have been opened, part-consumed, or used.
- Any returns should be sent to:
Swisse Me (Returns)
12 Rockhaven Business Park
Swindon, SN2 8BB
- Please note that we are not able to cover the cost of returns postage. When you return the items back, please make sure you include a note with your order number, name and the reason for return.
When will I get my refund?
- Once your goods have been returned to us, we will check to make sure that they meet the returns guidelines and then process your refund. Please note that all refunds will go back to the original payment method used.
- Please allow up to 10 days from the day we received the item for the refund to be received into your account. The length of time for the refund is also dependant on how long it takes your bank to process the payment.
- If you have opened and part-consumed your product, then we are not able to change it for another product, flavour or offer a refund.
I don't like the product - Can I send it back?
- We understand that everyone’s tastes are different. If you have opened and part-consumed your product, then we are not able to change it for another product, flavour or offer a refund.
- Don’t forget, our friendly Customer Service Team are on hand to answer any questions you may have before placing your order. Feel free to get in touch at email@example.com
Can I exchange an item?
- We are unable to offer an exchange of item or items once your order has been despatched, but providing that the returns guidelines have been met, we will refund you for any returned goods, and then you can purchase your chosen item.
- For orders that have not a despatch confirmation email from our warehouse yet, please contact us at firstname.lastname@example.org and we will endeavour to amend your order as quickly as we can.
- If your order has been processed by the time we receive your request, we will not be able to amend your order. Please note that our warehouse staff do not operate outside of our office hours and therefore your order may have been processed by the time the request is reviewed.
Activewear Returns Policy
We hope you love your new Lorna Jane capsule collection apparel items. Ultimately the decision on size, style and to purchase is up to you as a customer. We understand, however, that sometimes things don’t go to plan. When this happens, here is our commitment to you.
If for any reason, you change your mind and no longer want a full price item(s) purchased from www.swisse.co.uk, please return it to us within 14 days of purchase for a refund equal to the value paid for the item(s). Full price item(s) are valid for a refund and must be returned to us to be processed via the payment method used at the time of purchase. It is important that the item(s) and any packaging, tags and ticketing which the goods came with/in are in original condition. Proof of purchase is required for all returns and exchanges to clearly state that the item(s) were purchased from www.swisse.co.uk.
For returns, and refunds please send your copy of our Returns Form (recieved in your order package) and send your item(s) to:
12 Rockhaven Business Park, Kembrey Street
Swindon Wiltshire SN2 8BB, UK
We recommend that you return items using a trackable postage method. Swisse Me will not be held liable for parcels lost in transit. Please allow 14 business days for the return to be processed and credited to your account.
Klarna is a payment method available at www.swisse.co.uk. Klarna sets the terms, conditions and spend limit of this payment method should you choose to use it. Our regular online sales policy applies to these purchases. If you return your item(s) purchased online with Klarna and are valid for a refund, your initial payment will be returned in full and the remaining payments cancelled at no extra charge. If you link your Klarna account to a debit or credit card, please be aware that standard fees and charges may be applicable. Please refer to your card issuer’s terms and conditions for full details. If you have further questions please contact Klarna’s Customer Service representatives.
Return of Gift with Purchase or Promotional Items
All gift with purchase offers are subject to availability. Gift with Purchases cannot be exchanged or refunded and a warranty does not apply. Gift with Purchases cannot be redeemed for cash and are only available at time of purchase. In the event of a return, all Gift with Purchase products or other bonus items must be returned with the original purchase, on the same terms as above.