Updated as of May 2020.
The privacy of your Personal Data is important to Health and Happiness (H&H) UK Limited and all its related companies and affiliates. Health and Happiness (H&H) UK Limited is part of H&H Group, which operates globally. We are committed to making the world healthier and happier by bringing to the world many premium brands including Swisse Wellness Pty Ltd. When we mention “Swisse Wellness Pty Ltd” “Swisse Wellness”, “we” or “our” we are referring to the relevant company in the H&H Group. We are committed to ensuring that your Personal Data is handled responsibly, in accordance with the applicable data protection law.
“Personal Data” means any information or pieces of information that could identify you either directly (e.g. your name) or indirectly (e.g. through pseudonymised data, such as a unique ID number). Examples of Personal Data are email/home addresses, usernames, profile pictures, personal preferences and shopping habits, user generated content, financial information, and health information. It could also include unique numerical identifiers like your computer’s IP address or your mobile device’s MAC address, as well as cookies. We recognise that your Personal Data is valuable and is committed to protecting your personal information.
Health and Happiness (H&H) UK Limited is responsible as data controller for the processing of your Personal Data collected on www.swisse.co.uk.
Personal data that we collect and hold
We collect Personal Data to allow us to provide you with services and deliver information on the products and/or services offered by us. We make sure that the Personal Data we collect from you is necessary for and directly related to this purpose.
The type of Personal Data that we collect from you, will vary depending on the circumstances in which we are dealing with you. This information may include:
We collect such Personal Data from you in a number of ways, including:
We make sure that the way we collect data from and about you is lawful and fair in your circumstances. We take all practical steps to ensure that you are informed of what data you are obliged to provide us, what data you may voluntarily provide us and what we may do if you do not provide us with data which you are obliged to provide.
Purposes for which we use information you provide us
This is information you give us when you enter your personal details on the Swisse Wellness Websites (for example during registration or application for products or services) or by contacting us via post, phone, e-mail or otherwise, in the context of your communication with Swisse Wellness. We will use your Personal Data to:
When you opt-in to receive communications from us, you are giving your consent for your Personal Data to be used by us to contact you (depending on your selection) by email, direct mail and telephone, and to deliver personalized Website experiences, to share information about relevant products and services, news and events in relation to Swisse Wellness’ offering.
We shall not use your Personal Data for marketing communications unless we have received your consent. Your consent may be communicated to us without charge by checking the opt-in / consent box in this Website or by contacting us.
If you subsequently decide that you do not want to receive correspondence from us about the services we could provide, you are entitled to withdraw your consent to us contacting you by clicking the “unsubscribe” link provided in a promotional email message, by amending your communication preferences or by contacting Swisse Wellness Customer Service at firstname.lastname@example.org or by post at Health and Happiness (H&H) UK Limited, The Aircraft Factory, Suite 1.4, 100 Cambridge Grove, London W6 0LE. Withdrawing your consent will not affect our use of the Personal Data prior to you withdrawing that consent but it will mean that we will not be able to contact you about the services we may be able to offer you or your business in the future.
We will let you know where you must provide us with Personal Data in order to perform an agreement with you or your business or to comply with a legal obligation. If you do not provide us with the Personal Data in these circumstances, we may be unable to respond to your enquiry and/or engage in further communications with you.
Information we collect from third parties
We may use information provided to us by third parties that operate automated tracking technologies on third party websites, information you may have made publicly available or information provided by third party sources, such as marketing opt-in lists or data aggregators.
Purposes for which we use your information we automatically collect from you
When you visit the Swisse Wellness websites, we may automatically collect information such as your IP address and browser type using cookies, log files, and pixel-tags (also called web beacons). This automatic data is primarily used for delivering and optimising services offered by us, such as:
To the extent this information constitutes Personal Data, we use it to ensure that content from the Swisse Wellness Websites is presented in the most effective manner for you and your device because it is in our legitimate interest to improve our customers’ online experience in relation to the Swisse Wellness websites.
The following information sets out the types of cookies used on the Swisse Wellness websites and provides detail about what they are used for. When you use the Swisse Wellness websites for the first time, cookies which are essential to make the Swisse Wellness websites operate (see those identified as “essential cookies” below) will have been set but other cookies will not have been set unless you agreed to those cookies being set at that time. Within your browser you can choose whether you wish to accept cookies or not. Different browsers make different controls available to you. Generally, your browser will offer you the choice to accept, refuse or delete cookies at all times, or those from providers that website owners use i.e. third-party cookies, or those from specific websites. Each browser’s website should contain instructions on how you can do this. If you have agreed to accept cookies, then the Swisse Wellness websites will remember this and continue to set cookies each time you visit. If you do not want cookies to be stored, then you may, via your browser, turn off certain cookies listed below individually, or you can select the appropriate options on your web browser to delete some or all cookies. Please note, however, that if you block some or all cookies (including essential cookies) you may not be able to use or access all or parts of the Swisse Wellness websites, such as being able to log on to member specific areas.
What types of cookies do we use?
We use several different cookies, outlined below:
First party cookies:
Third party cookies:
These cookies serve a function of:
Authentication, Security, Basic Functionality
Advertising, Marketing and Analytics:
Microsoft Internet Explorer
Consequences for you if your personal data is not provided for us
If you do not provide us with the Personal Data we ask for or the information provided is incorrect or incomplete, we might not be able to provide you with our products or services.
Disclosures of personal data to third parties
However, we may disclose your Personal Data for the purposes listed above or as otherwise permitted by law. By visiting the Swisse Wellness Website, you agree to disclosures to the following third parties:
To help personalise your journey through Swisse Wellness website, we currently use the following companies, who will process your personal data as part of their contracts with us:
Storage and transfer of your personal data to other countries
If you provide Personal Data to Swisse Wellness, it may be transferred to, processed in, stored at or accessible from a destination outside the European Economic Area (“EEA”), such as Australia, New Zealand, Canada, China, Hong Kong, the USA and Switzerland, or any other country in which Swisse Wellness or its affiliates or its service providers maintain facilities. All practical steps are taken to ensure that all data is treated confidentially, kept secure and protected against unauthorised or accidental access, processing, erasure or other use and is maintained and kept no longer that is necessary for the purpose for which it is intended.
Many of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal information will involve a transfer of data outside the EEA. Whenever we transfer your personal information out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Please contact email@example.com if you want further information on the specific mechanism used by us when transferring your personal information out of the EEA.
How personal data is held and protected
We will keep a record of the Personal Data that we receive from you in order to answer your query, respond to a request for more information about the services, or in response to an enquiry from one of our existing suppliers. Subject to legal requirements, we will only retain the Personal Data collected from a user for as long as the user’s account is active or has otherwise not been cancelled and the user has not requested that their Personal Data be deleted. We will retain Personal Data to fulfil the purposes for which we have initially collected it, unless otherwise required by law. All Personal Data will be retained only as necessary to comply with our legal obligations.
We will delete our copy of your Personal Data 7 years from the end of our contact with you or when we are no longer required by law to retain it (whichever is later), although we may retain a record of the existence of the relationship, to the extent and for so long as we are required to do so by law. For example, if you have contacted us to ask us for the processing of your Personal Data to be erased, we will retain a record of your request in order to ensure we comply with your wishes.
Your Personal Data may be stored in hard copy documents or in electronic form in our computer systems. In particular, your Personal Data, will be stored in 256 bit AES encryption (or equivalent) on database servers at our data centres or at data centres owned by third party hosting companies.
You should keep in mind that Internet transmissions (including emails) are never completely secure or error-free. As such, you should take steps to protect yourself, especially online and take special care in deciding what information you send to us via e-mail or other transmissions. Moreover, where you use passwords, ID numbers, or other special access features on the Websites, it is your responsibility to safeguard them. You should choose a strong password, do not use the same password that you use on other websites and do not share your password with anyone else. Also remember to sign out of our Websites and close your browser window when you have finished to ensure that others who may have access to your computer cannot access your Personal Information.
Accessing and correcting your information
You have a right to access the Personal Data that we hold abut you at any time, subject to certain exemptions under law.
We will take all reasonable steps to ensure that the Personal Data we collect, use or disclose is accurate, complete, up-to-date and relevant to our dealings with you and the nature of our relationship with you.
If you would like to request access to your Personal Data or correction of your Personal Data held by us, you may contact us in writing. The relevant contact details are provided below (see “Contact us”).
Privacy complaints or disputes
If you are unhappy with the handling of your complaint you may refer the complaint to the Information Commissioner’s Office (ICO) (visit https://ico.org.uk/ for more information).
You have rights under data protection laws in relation to your personal information. Please see below to find out more about these rights and contact details should you want to make any of these requests:
Please contact Swisse Wellness Customer Service to exercise these rights or for additional information at firstname.lastname@example.org, for security of your Personal Data, we may accredit your identity.
In addition to the above, you have the right to review, update, and correct your account information and preferences at any time by managing your account’s Profile page. If there is any information that you are not able to edit or delete, contact our Customer Service to help you make the amendments.
You have the right to request for your account to be terminated and your information to be deleted when there is no longer a legitimate or legal reason for us to keep your Personal Data.
On the other hand, if you wish to change or use other services affiliated to us, you may request for your Personal Data to be transferred or transmitted.
If you wish to contact us about the privacy-related matters described above or find out more information about our privacy practices, please use the contact details below:
Data Protection Officer
Health and Happiness (H&H) UK Limited
The Aircraft Factory
100 Cambridge Grove
London W6 0LE